THE ULTIMATE CLOUD-BASED COMMUNICATIONS PLATFORM

HOW IT WORKS

HOW CONNEX CLOUD WORKS

CLOUD ARCHITECTURE FOR A MOBILE BUSINESS

Connex Cloud Office enables you and your customers to communicate via the cloud through both traditional wired and wireless telephone networks.

All you need is a strong internet connection from your office, home, or mobile device to use Connex Cloud Office. 

KEY PLATFORM BENEFITS

Hosted in Canada

HOSTED IN CANADA

Your business enjoys full data residency in Canada, and benefits from robust privacy and security regulations.

Full Data Redundancy

FULL DATA REDUNDANCY

Connex Cloud Office has multiple points of resiliency, with SOC 2 compliance for maximum data protection.

Comprehensive Security

COMPREHENSIVE SECURITY

Gain 24/7 threat scanning, security at rest and transit, plus full user, software, and device authentication.

FREQUENTLY ASKED QUESTIONS

CUSTOMER SUCCESS STORIES

Financial Services Company

Objective: Operate a centralized number to reach all staff, while providing remote agents with the ability to maintain corporate identity for a seamless customer experience for callers.

Connex Cloud Office facilitated the seamless integration of remote employees' mobile phones with a single-number centralized system, using an intuitive IVR (Interactive Voice Response) menu to deliver calls based on time-of-day. The results were an easement in administrative workloads, support for a distributed mobile workforce to maintain brand objectives.

Energy Engineering Company

Objective: Enter new markets with a user-friendly communications solution without the need for external IT support, while enabling mobile employees to operate remotely.

Connex Cloud Office provided a centralized, self-serve multi-site solution which unified communications across four physical locations, enabled intelligent call routing and toll-free based on markets served, included built-in mobility features for employees on the move, and an easy-to-use administration portal. With a reduced technology overhead and resource requirement, focus can remain on core business activities.

HVAC Distribution Company

Objective: Reduce telco costs, centralize resources and offload call volumes to other locations during peak periods.

Connex Cloud Office provided a comprehensive multi-site solution that unified call handle technology across 8 locations, improved inbound call handling and queues, reduced wait times and overflow issues, while reducing our previous solution overheads by 43%.