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    • Livre électronique (FR)
  • SUPPORT
  • CONTACT US
  • PLATFORM
  • FEATURES
  • DEVICES
  • PRICING
  • RESOURCES
    • IMPLEMENTATION
    • USER GUIDES & MANUALS
    • E-Booklet (EN)
    • Livre électronique (FR)
  • SUPPORT
  • CONTACT US

ENTERPRISE-GRADE FEATURE SETS

BUILT FOR THE MOBILE BUSINESS
Connex Cloud Office: Make and take calls from any device, anywhere.

CONNEX CLOUD OFFICE FEATURES

Hover your mouse cursor over each feature title to view their descriptions.

USER FEATURES ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
US/Canada Call Plan
Voicemail
Voicemail-to-Email
Number of Registered Devices 1 3 3
Software Endpoints - Softphones -
Hardware Endpoints - Deskphones
Intercom
Call Transfer Between Users
Message Waiting Indicator
Message Waiting E-Mail Notification
Global Call Group
Easy to Manage
Bilingual support
Service Quality Reports
User Portal Features: ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Self Service -
Follow-Me -
Internet Fax -
Operator Console (Reception Software) -
Call History and Statistics -
Personal Audio Conference Room - Optional Optional
Call Recording - On Demand (30-day retention) -
Call Recording - Automatic - Optional
Extended User Storage Retention (Call Recording, Voicemail) -
Dedicated Extension (Direct Inward Dialing - DID) Optional Optional Optional
Additional Features ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Toll-Free Numbers -
Unlimited Internet Fax -
Unlimited Conference Call -
Multi-Site Administration and Management -
Extensions up to 8 digits with Site Codes -
Advance Call Management (including whisper, barge and more) -
Real-Time Analysis -
PC Softphone -
IOS Softphone -
Android Softphone -
Microsoft Teams Integration - Optional Optional
Call Centre Features ESSENTIAL PLAN PREMIUM PLAN CONTACT CENTRE PLAN
Advanced Reporting - -
Automated Call Distribution (ACD) - -
Voice Contact Center - -
Web-Based Agents - -
Agent with External Devices - -
Agent Thick Client - Desktop - -
Supervisor's Console with Listening - -
Advanced Call Centre IVR Management - -
Call Overflow - -
Real-Time Reports - -
Historical Reports - -
Customized Reports - -
Wallboard - -

CUSTOMER SUCCESS STORIES

Financial Services Company

Objective: Operate a centralized number to reach all staff, while providing remote agents with the ability to maintain corporate identity for a seamless customer experience for callers.

Connex Cloud Office facilitated the seamless integration of remote employees' mobile phones with a single-number centralized system, using an intuitive IVR (Interactive Voice Response) menu to deliver calls based on time-of-day. The results were an easement in administrative workloads, support for a distributed mobile workforce to maintain brand objectives.

Energy Engineering Company

Objective: Enter new markets with a user-friendly communications solution without the need for external IT support, while enabling mobile employees to operate remotely.

Connex Cloud Office provided a centralized, self-serve multi-site solution which unified communications across four physical locations, enabled intelligent call routing and toll-free based on markets served, included built-in mobility features for employees on the move, and an easy-to-use administration portal. With a reduced technology overhead and resource requirement, focus can remain on core business activities.

HVAC Distribution Company

Objective: Reduce telco costs, centralize resources and offload call volumes to other locations during peak periods.

Connex Cloud Office provided a comprehensive multi-site solution that unified call handle technology across 8 locations, improved inbound call handling and queues, reduced wait times and overflow issues, while reducing our previous solution overheads by 43%.

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CONNEX CLOUD OFFICE
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RESOURCES
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Connect With Us
info@connexservice.ca
1-866-429-4625

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