Connex monitors Connex Cloud Office 24/7 for uptime with full redundancy in place to ensure business is not disrupted.
We protect your valuable data with multiple layers of security to evade DDOS attacks. Threat monitoring included.
We handle all the moves, adds, changes and platform management, so you can focus on your business. Contact your account manager for more information.
Please check your internet connection, restart your router or firewall if required. Connex Cloud Office maintains 24/7 uptime. We typically find that the internet connection is usually the cause of the outage.
Phone is faster. Connex operates a 24/7 Contact Centre and we have agents available to take your call. If you are experiencing an outage, and have checked your internet connection, please call us.
All troubleshooting is done remotely. Connex has complete control over the system and can perform 100% of the work remotely. If you wish for a support representative to come to your location, additional charges may apply.
Please call the main line and explain your problem to the agent on staff. Supervisors will be brought in as needed to ensure you are satisfied with your purchase and installation of Connex Cloud Office.