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  • PLATFORM
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FIRST-CLASS SUPPORT FROM CONNEX

24/7 SERVICE

CONNEX CLOUD OFFICE SUPPORT SERVICES

24/7 SERVICE & SUPPORT

BUILT FOR UPTIME

Connex monitors Connex Cloud Office 24/7 for uptime with full redundancy in place to ensure business is not disrupted.

24/7 SECURITY

ZERO TRUST

We protect your valuable data with multiple layers of security to evade DDOS attacks. Threat monitoring included.

CONCIERGE SERVICES

ALL-IN-ONE SUPPORT
(UPON REQUEST)

We handle all the moves, adds, changes and platform management, so you can focus on your business. Contact your account manager for more information.

WE'RE HERE TO HELP

If you are experiencing technical difficulties or service distruptions on Connex Cloud Office, please contact us immediately via the telephone number or email below.

1-866-429-4625

support@connexservice.ca

FREQUENTLY ASKED SUPPORT QUESTIONS

My system is not working! What do I do?

Please check your internet connection, restart your router or firewall if required. Connex Cloud Office maintains 24/7 uptime. We typically find that the internet connection is usually the cause of the outage.

What is faster, phone or email?

Phone is faster. Connex operates a 24/7 Contact Centre and we have agents available to take your call. If you are experiencing an outage, and have checked your internet connection, please call us.

Will someone come to my location?

All troubleshooting is done remotely. Connex has complete control over the system and can perform 100% of the work remotely. If you wish for a support representative to come to your location, additional charges may apply.

Who do I call for quality assurance problems?

Please call the main line and explain your problem to the agent on staff. Supervisors will be brought in as needed to ensure you are satisfied with your purchase and installation of Connex Cloud Office.

Are you ready to put the ultimate cloud communications platform to work for your business?

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